Creating a Visual, Powerful Assessment Tool for Providers

Equip, a leading virtual eating disorder program, struggled with an underutilized assessments tool. The tool's usability issues led to low provider engagement and incomplete patient data, impacting treatment effectiveness.

Redesign the assessments feature to improve usability, increase completion rates, and provide valuable insights for providers.

Through user interviews and usability testing, we identified key pain points: difficulty in finding relevant assessments, lack of visual data representation, and cumbersome navigation. Providers needed a streamlined, intuitive tool that highlighted essential information and facilitated patient engagement.

Categorized Assessments: Organized assessments by category and relevance based on user roles.

Visual Data Representation: Introduced line graphs showing progress over time for each assessment.

Intuitive Navigation: Added a left index navigation for easy access to specific assessments.

Overdue Notifications: Implemented banners and labels to highlight overdue assessments, ensuring timely completion.

The redesigned tool is projected to increase assessment completion rates 30-35% within six months, significantly surpassing the original goal. Additionally, provider CSAT scores are expected to rise 14-16% in Q3, significantly surpassing the original goal.